Returns Policy


 Before placing your order, please read through our online shopping terms and conditions. Your placement of an order shows your acceptance of these terms and conditions as well as our General Website Terms of Use, Privacy Policy and Returns Policy.

Postage and Insurance:  Orders are generally shipped by  Australia Post, Fast way, Star track, or TNT using their most economical and efficient service. Unless specifically requested and paid for at the time of purchase “INSURANCE IS NOT INCLUDED” and the customer accepts responsibility for any potential loss or damage during delivery. Insurance cover is available for an additional charge $3.50 per $100.00 invoice value. If you request insurance for your order the additional insurance charge will be clearly shown on your Tax Invoice. 

Cancelled orders/ returned Goods:  Pigeon Vitality Australia do offer a return policy.  However it is the customer’s responsibility to choose carefully the product which best suits their application or intended purpose. We do not offer a refund just because you have simply changed your mind. Please view the products specifications listed on our website before purchasing. If you require more information regarding a product give us a call on the number listed below as we are here to help you. 

Our return policy is simple, all goods are required to be returned in “as sent condition”, meaning unmarked and undamaged within 14 days of the purchase. Once the goods have been received we will then process your refund less a 15% service, cleaning and restocking fee.  Please contact our office prior to returning any products. Questions about the Terms of Service should be sent to us at



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